Terms & Conditions

Welcome to Festive Horizon! These terms and conditions outline the rules and regulations for the use of our website and services. By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. Introduction

Festive Horizon ("we", "us", "our") operates the website and provides event planning and gaming equipment rental services. These terms apply to all users of our website and services, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

2. Use of Our Website

By accessing our website, you warrant that you are at least 18 years of age and that you are legally capable of entering into binding contracts. You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.

3. Service Terms

When you book our event planning or equipment rental services, you will be required to provide accurate and complete information about the event and any specific requirements. We reserve the right to decline any service request if the information provided is incomplete or deemed unsuitable.

Our services are subject to availability, and we may need to make adjustments based on logistics, equipment availability, and other operational factors. We will make every effort to fulfill your request as specified, but we cannot guarantee that all requests will be met exactly as described.

4. Payment and Fees

All services provided by Festive Horizon are subject to the payment of fees as outlined in the service agreement or invoice provided to you. Payment terms will be agreed upon at the time of booking, and all payments must be made in accordance with those terms. Failure to make timely payments may result in the cancellation of your booking and/or additional fees.

We accept various forms of payment, including credit cards, bank transfers, and other methods as specified at the time of booking. All payments are processed securely, and we do not store your payment information on our servers.

5. Cancellations and Refunds

Cancellations must be made in writing and sent to us via email at [email protected]. The cancellation policy will vary depending on the type of service booked and the timing of the cancellation. Details of the cancellation policy will be provided at the time of booking. Refunds, if applicable, will be processed according to the terms outlined in your service agreement.

In the event that Festive Horizon needs to cancel your booking due to unforeseen circumstances, we will notify you as soon as possible and provide a full refund of any payments made. We will not be liable for any additional costs or damages resulting from such cancellation.

6. Liability and Indemnity

Festive Horizon will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our services or website. This includes, but is not limited to, damages for loss of profits, goodwill, data, or other intangible losses. You agree to indemnify and hold harmless Festive Horizon, its employees, agents, and affiliates from any claims, demands, or damages arising out of your use of our services or website.

We make every effort to ensure that our services are provided with the highest level of care and professionalism. However, we cannot be held responsible for events outside of our control, such as equipment failure, third-party actions, or natural disasters that may impact the quality or delivery of our services.

7. Intellectual Property

All content on our website, including text, images, graphics, and logos, is the intellectual property of Festive Horizon unless otherwise stated. You may not reproduce, distribute, or create derivative works based on our content without our express written permission.

Any use of our intellectual property without permission is strictly prohibited and may result in legal action. If you wish to use any of our content for educational or commercial purposes, please contact us for authorization.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our website and services, you consent to the collection and use of your information as described in our Privacy Policy.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

10. Changes to These Terms

Festive Horizon reserves the right to update or modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services after any changes are made will constitute your acceptance of the new terms.

11. Contact Us

If you have any questions or concerns about these terms and conditions, or if you need assistance with your booking, please contact us at [email protected]. We are here to help and ensure that your experience with Festive Horizon is smooth and satisfactory.